Live / Sports
This policy explains what information z5 casino collects when you open an account, how that data is used within our platform, and the choices you have over your own records. Access to our services depends on local law and is available only in eligible regions.
When you create an account, we collect the details you submit during registration — your name, contact information and the payment method you select. For transactions processed through GCash, GrabPay or PESONet, we retain a record of the amount, date and transaction reference tied to your account. We do not store your full e-wallet credentials; payment authentication happens within the wallet provider's own environment. We also collect device and session data — the type of device you use, your browser session identifier and the pages you visit — to keep your account session stable and to detect activity that falls outside your normal patterns. This data is not sold to third parties. It may be shared with payment processors when a transaction requires verification, and with service partners who support our platform operations under confidentiality agreements. Retention periods follow applicable data-protection requirements and vary by data category. Transaction records are kept for the period required under financial record-keeping rules. Account data is held while your account remains active and for a defined period after closure. Where local law in the Philippines or other eligible regions sets a specific retention requirement, that requirement takes precedence.
Understanding the boundaries of this policy helps you know exactly which data practices we are accountable for and which fall under separate third-party terms. The four categories below draw that line clearly so you can make informed choices about how you interact with our platform.
Any information you enter on z5 casino pages — registration fields, login credentials, account settings and preferences — falls fully within this policy. We control how that data is stored, who can access it internally and how long it is retained.
Transaction records created when you move funds through GCash, GrabPay or PESONet are covered here. We hold the reference data on our side. The payment flow itself, once redirected to the wallet provider, is governed by that provider's own privacy terms.
Your in-session game activity — which titles you open, session duration and bet history — is recorded in your account history. This data is used to display your transaction log and is subject to the retention rules described in this policy.
Links or embedded services from outside our platform — including wallet provider interfaces and any external content — operate under those third parties' own privacy terms. We do not control their data practices and we encourage you to review their policies directly.
Your account gives you direct access to the data we hold about you. After logging in, your account dashboard shows your transaction history, including records of GCash, GrabPay and PESONet movements tied to your account. If any detail in your profile is incorrect — a misspelled name or outdated contact information — you can update it through the account settings page without contacting support. For data you cannot edit directly, or if you want to understand more about what we retain and why, our support team handles those requests. If you decide to close your account, you can submit that request through the same support channel; we will confirm what happens to your data at that point and the applicable retention period that follows. The steps to raise a formal data question are listed below.
Log in and open your account dashboard to see your full transaction history, session records and the personal details we hold. The current state of your data is shown there after login.
Go to account settings to update contact information or profile fields. Fields that cannot be self-edited — such as identity-verified name fields — require a support request with the correct information attached.
Use the support contact path listed in the Support section of this page to ask about specific data categories, retention periods or how a particular record was created. We aim to respond with a clear explanation of the data in question.
Submit a closure request through our support channel. We will confirm your account status, explain what data is retained after closure under applicable rules and give you a reference for the request.
If you have a question about this privacy policy, a request related to your account data, or a concern about how a specific record was handled, use the contact paths below. For payment-related data questions — such as a GCash or GrabPay transaction reference you cannot locate in your account history — include the transaction date and approximate amount so our team can identify the record quickly.
Open the chat widget from any page on z5 casino. Describe your privacy question or data request in the chat window. Our team will confirm receipt and follow up through the same channel or by email.
Send a written request to the support email address shown in your account dashboard under the Help section. Include your registered account email and a clear description of the data matter you are raising.
The Help section inside your account lists common data and privacy questions with step-by-step paths. For matters not covered there, use live chat or email to reach us directly with your specific request.
We apply security measures to account data stored on our platform, including access controls that limit which internal roles can view personal records. Passwords are stored in hashed form and are never visible to our team. For payment data, the authentication step for GCash, GrabPay and PESONet occurs within each provider's own secure environment; we receive only the transaction result and reference, not your wallet PIN or credentials. Cookies on z5 casino are used to maintain your login session and to remember account preferences between visits. You can manage cookie behaviour through your browser settings; disabling session cookies will affect your ability to stay logged in. We review our data handling practices when applicable requirements change, and we update this policy to reflect those changes. The date of the most recent update is shown at the bottom of this page.
Internal access to your personal data is restricted by role. Only the processes and personnel that need your data to operate or support your account can reach it. We do not grant broad access to personal records across the organisation.
Session cookies keep your login active during a visit. Preference cookies remember your account settings. You control both through your browser. Disabling session cookies will require you to log in again each time you open a new session.
When you pay through GCash, GrabPay or PESONet, authentication happens inside the wallet provider's interface. We do not see or store your wallet PIN. Our record of the transaction is limited to the reference, amount and status returned after completion.
When we update this policy, the revised version replaces the previous one on this page and the update date at the bottom of the page changes. Continuing to use your account after an update means you have had the opportunity to review the revised terms.
The questions below cover what we hear most often about account data, payment records, cookies and how to make a request. If your question is not here, reach us through the support contact paths listed on this page.
We collect the details you enter during registration: your name, contact information and the payment method you select. Once you transact using GCash, GrabPay or PESONet, we also store the transaction reference, amount and date linked to your account.
We do not sell your data. We share it only with payment processors when a transaction requires verification, and with service partners who support our platform under confidentiality agreements. Your data is not passed to unrelated third parties for marketing.
Transaction records are kept for the period required under financial record-keeping rules. Account data is held while your account is active and for a defined period after you close it. Where Philippine law or eligible-region requirements set a specific period, that rule applies.
Yes. Log in and open your account dashboard to view your transaction history and personal details. You can update most profile fields directly in account settings. Fields that require identity verification to change need a support request with the corrected information.
Authentication for GCash and GrabPay happens inside each provider's own environment. We do not receive or store your wallet PIN. Our record is limited to the transaction reference, amount and completion status returned to our platform after the payment is processed.
Submit a closure request through our live chat or support email. We confirm your account status, explain which data is retained after closure under applicable rules and provide a reference number for your request. The retention period depends on the data category involved.